We endeavour to process your order and have it’s on its way to you as quickly and efficiently as we can. We aim to ship products within 2 days of purchase, but in busy periods this may vary. If you require the goods by a particular date, please let us know in the ‘Order Notes’ when purchasing the goods and we will endeavour to meet this date. We recommend however that you order as soon as possible. Ten Foot Sole will not be responsible for late delivery.
Delivery time will depend on the location of delivery and you will receive some indication of shipping time when you purchase the goods. Please allow at least an additional 2 days for us to pack the goods and dispatch.
We offer flat rate shipping on all orders Australia wide and ship via Australia Post.
FREE shipping is available for all orders over $120.
By Australian law consumer law, we are not required to exchange goods if the customer changes their mind. However in certain situations we are prepared to do this, except when the item is a sale item or has a reduced price.
Should you wish to return an item purchased from Ten Foot Sole, you need to advise us within 3 days of purchase and return the item within 7 days from date or purchase. The goods will have to be unused, clean and packed the same way the goods were received.
Return shipping will be the responsibility of the customer. Shipping costs for delivery and return will not be refunded and will be added to the cost of the replacement item or deducted from any refund. Should the customer wish to exchange an item, the cost of shipping will be added to the total cost.
Returned goods will be checked and only if the product arrives in the original state, will a refund r exchange be made within 10 working days of the receipt. If the goods are returned damaged, the customer is not entitled to receive any reimbursement.
We do not offer refunds on any sale or clearance item, or any goods with a reduced price, except where the item arrives damaged or is faulty. We do however offer exchange if they are not the right size or fit.